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Other than on the three statutory Bank Holidays, most of our team will be working to some extent over the festive period.


Monday 21

Tuesday 22

Wednesday 23

Thursday 24

Friday 25

Monday 28

Tuesday 29

Wednesday 30

Thursday 31

Friday 1

Monday 4th





Normal working day

Normal working day

Normal working day

Reduced coverage AM, Closed PM

CLOSED: Christmas Day

CLOSED: Boxing Day bank holiday

Reduced coverage

Reduced coverage

Reduced coverage AM, Closed PM

CLOSED: New Years Day

Normal working day




Delays expected

Delays expected

Delays expected

No access to inbound post

No access to inbound post

No access to inbound post

No access to inbound post

Delays expected

No access to inbound post

No access to inbound post

Delays expected as Royal Mail clear backlogs

* Delays expected to post:

At the time of writing (19th December) delays in receiving our outgoing mail is being reported and we are experiencing delays in receiving incoming post. The Royal Mail report exceptional demand and COVID disruption as the cause for these delays which are beyond our control.

0333 443 1066 telephone number

We anticipate a lower volume of incoming calls over the Christmas period and are therefore using the opportunity to make some changes to the routing of our 0333 443 1066 telephone number. Consequently, we expect to have fewer members of the team able to answer incoming telephone calls. We expect this disruption to last until the end of January 2021. If we miss your inbound telephone call please do leave a message, our voicemail service should not be impacted by the changes we’re making.

Email and mobile telephones

If you know the email address of the person you need, feel free to use it. We’ll all be checking our emails over the festive period. If you’re not sure who to email, please use our contact form here and we’ll get back to you within one working day. If you’ve got the mobile number of any of our team members feel free to use it. If anyone is having ‘family time’ your call will go to voicemail but will be returned as soon as possible


As we continue to refine our regular communications, over the Christmas break we’ll be emailing newsletter snippets which will link to articles we’ll be publishing in the ‘news’ section of our website. Watch out for those emails – we’ll be including a summary of what we think we got right during 2020 along with our thoughts about what we can do better or differently to improve our client’s experience, as not everything went to plan during 2020.

Ho ho ho, Merry Chrismas everyone

Notwithstanding the difficulties our society currently faces, we’d like to wish all our clients and all our professional connections a safe and Merry Christmas and a healthy, prosperous and Happy New Year as we eagerly look forward to hopefully being able to move towards what we remember as ‘normal’ during 2021.

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Our posts are intended as financial education and financial information, not as financial advice, and are only suitable for UK residents. Always take professional, independent advice before acting on any information.

Investment & Retirement Solutions Ltd is authorised & regulated by the Financial Conduct Authority.

The value of investments and income from them can fluctuate (this may partially be the result of exchange rate fluctuations) and investors may get back less than the amount invested. Past performance is not a guide to future performance.

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